Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 我们有一个30天的退货政策，这意味着你有30天收到你的商品要求退货。
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 要获得退货资格，您的物品必须与您收到的物品处于相同的状态，未磨损或未使用，有标签，并在其原始包装中。您还需要收据或购买凭证。
To start a return, you can contact us at taodgg@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 如果你的退货被接受，我们会寄给你一张退货运输标签，以及如何和在哪里寄你的包裹的说明。未要求退货的物品将不被接受。
You can always contact us for any return question at taodgg@gmail.com
要开始退货，您可以通过1224696182@qq.com与我们联系。请注意，退货需要发送到以下地址：[插入退货地址]如果有任何退货问题，您可以通过1224696182@qq.com与我们联系。
Damages and issues 损害赔偿和问题
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.请检查您的订单收到后，并立即与我们联系，如果项目有缺陷，损坏或如果你收到错误的项目，以便我们可以评估问题，使其正确。
Exceptions / non-returnable items例外/不可退回的项目
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 某些类型的商品不能退货，如易腐商品（如食品、鲜花或植物）、定制产品（如特殊订单或个性化产品）和个人护理产品（如美容产品）。我们也不接受危险物品、易燃液体或气体的退货。如果您对您的特定项目有疑问或担忧，请与我们联系。
Unfortunately, we cannot accept returns on sale items or gift cards.不幸的是，我们不能接受退货的销售项目或礼品卡。
Exchanges 交流
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.确保你得到你想要的东西的最快方法是退回你已经拥有的东西，一旦退货被接受，再单独购买新的东西。
European Union 14 day cooling off period欧盟14天的冷静期
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.尽管有上述规定，如果商品正在运往欧盟，您有权在14天内取消或退回您的订单，无需任何理由。如上所述，您的物品必须在您收到它的相同条件下，未磨损或未使用，有标签，并在其原始包装。您还需要收据或购买凭证。
Refunds 退款
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 我们收到并检查您的退货后会立即通知您，并告知您是否同意退款。如果获得批准，您将在10个工作日内以原始付款方式自动退款。请记住，您的银行或信用卡公司也可能需要一些时间来处理和邮寄退款。
If more than 15 business days have passed since we’ve approved your return, please contact us at taodgg@gmail.com如果在我们批准您的退货后超过15个工作日，请通过1224696182@qq.com与我们联系。